Shipping Policy

Last Updated: August 30, 2026

Thank you for shopping with Digitexa. We are committed to delivering your order safely and on time. Please read the following shipping policy to understand how we process and deliver your orders.

1. Order Processing

• Orders are usually processed within 1–3 business days after payment or order confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been shipped, you will receive shipping information where available.

2. Delivery Time

For orders within Pakistan, the estimated delivery time is:

• Major cities: 2–5 business days

• Other areas: 3–7 business days

• Remote areas: 5–10 business days

Please note that these are estimated delivery times and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on your delivery location and order details.

From time to time, Digitexa may offer free shipping promotions or other shipping discounts. Any applicable offer will be clearly mentioned on our website.

4. Order Tracking

If tracking is available for your order, we will provide the relevant tracking information after your order has been dispatched.

You can use the tracking information to check the status of your shipment through the applicable courier service.

5. Incorrect or Incomplete Address

Please make sure that your shipping address, phone number, and other contact information are correct before placing your order.

Digitexa is not responsible for delays or additional charges caused by an incorrect, incomplete, or inaccurate delivery address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order.

6. Delayed or Lost Packages

Although we work with reliable delivery partners, occasional delays may occur.

If your order appears to be significantly delayed or has not arrived within the expected delivery period, please contact our support team so we can assist you.

In cases where a package is confirmed as lost by the courier, we will work with the courier service to determine the appropriate solution.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the product.

We will review the situation and assist you according to our return and refund policy.

8. Delivery Attempts

Our courier partner may make multiple delivery attempts. Please ensure that you or an authorized person is available to receive the package.

If an order is returned to us because the customer was unavailable or refused delivery, additional shipping charges may apply if the customer requests another delivery.

9. Cash on Delivery

If Cash on Delivery (COD) is available for your location, payment will be collected by the courier upon delivery.

COD availability may vary depending on your location and order.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us through the contact information provided on our website.

Digitexa
Online Store
Email: musaelhi694@gmail.com
Phone/WhatsApp: +923304097407

We appreciate your business and thank you for choosing Digitexa.